When one is On Call, here are a few lines that might be useful to use.
You are communicating with someone who is about to “ pick-up “ and they have reached out to you. They are looking for support.
“ What would help you right now? “
“ Is there anything at all you can appreciate in this moment? “
“ By reaching out you are past that danger zone.“
“ Can you move your focus from your “craving “ to your conversation with me?”
“ Can you stay in this moment, not in the future or the past? “
“ I am here for you right now. “
“ I know what it is like and I trust you can get through this. “
“ Let’s count together while that craving passes. “ |